fbpx

FAQ

My Account

A ‘client account’ can be created easily with SNAP:

  • click on the tab ‘account’ on the right hand side of the top of the homepage ‘shop’
  • enter your address email on the page personal id
  • fill in all the information asked for and validate

If you want to you can also use ‘Facebook Connect’ as a short cut, using the automatic formula.

  • click on the tab ‘account’ on the the right hand side of the top of the homepage ‘shop’
  • enter your email address and password then click ok

In order to get the newsletter you simply subscribe via the form at the foot of the homepage on the SNAP website.
If initially you do not receive the newsletter please check your ‘trash’ or add the address ‘hello@snapclimbing.com’ to your address book.
Should you no longer wish to receive our newsletter simply click on the link ‘unsubscribe’ at the bottom of the newsletter.

You can save your delivery address in order to save time for repeat orders.

Should you want to change your password go into ‘My Account/My details’
Here you can also make changes to your personal details.

Impossible to remember your password? Click on the tab ‘Account’ on the homepage (top right hand side), enter you email address and click on ‘password forgotten’. You will be sent and email enabling you to reset your password.

For all information concerning the protection of your personal details please click here.

You wish to remove your account with us? Please send an email to ‘hello@snapclimbing.com’.
Please note that in doing so your will loose all your order history.

Ordering on SNAP

Any articles added to your ‘shopping basket’ will remain there for 15 minutes. After they delay they may be offered to other clients. SNAP cannot guarantee that they will be available after they delay.

You can change your orders long as your ‘shopping basket’ has not been validated. So you can add or withdraw articles in it.

Should you wish to cancel your order you must return any articles within a delay of 15 days, once you have received your order.

Your order is confirmed once it appears in ‘My account/My orders’.
You will receive an email giving the order number and a recap of the products ordered.

Payment

Means of payment, you can pay by:

  • Credit card (Mastercard, Visa, Maestro, American Express),
  • Or by Paypal.

If you wish you can save your payment information when you order. In this way you can save time at future orders. Should you wish to modify this information please go to ‘My account/ My payment details. Our website does not permit staggered payments.

We do not retain your bank details. Your payment is fully secure.

Your bank account will be debited once your order has been validated.

Should your chosen payment method be unsuccessful, do not hesitate to order again using another payment method.
Should you still be unsuccessful please do not hesitate to contact our Client Service on ‘hello@snapclimbing.com’. Our team will be happy to help you.

Your bills can be seen in ‘My account/My orders’. You can simply click on the order in questionn and download your bill in a PDF format.

When your order is dispatched you will receive an email indicating your tracking number. This information you can also find in ‘My account/My orders’.

  • In preparation - we are getting your order ready for dispatching.
  • Sent - your parcel has been handed over to our transporter and the delivery is underway.
  • Delivery - your parcel has arrived at destination/delivery address.

Please contact our Client Service by email at ‘hello@snapclimbing.com’ and we will do everything to find a solution as quickly as possible.

Returns

Within a delay of 15 days after reception you can return any products that do not suit your needs.
Please note that any articles where the labels/tags have been removed cannot be returned.

Refunds will be made within the 7 to 10 days necessary for us to deal with your returned order. You will receive an email informing you that the refund has been made.

The recycling of our cartons is part of our effort to give our packaging a second life. So if you order from our website you will receive our products in a recyclable/or recycled carton.

Cart expires in

Your cart is about to expire!