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Privacy policy

1 - General information

When you contact us, when you visit our snapclimbing.com website, you entrust us with information about yourself. The purpose of this Privacy Policy is to help you understand what data we collect, why we collect it and what we do with it.

2 - Information collection

We collect information when you register on our website, log into your account, make a purchase, enter a competition, register to receive the Snap newsletter, leave comments on our products or when you log out. The information collected includes your first and last name, email address, telephone number, postal address, age/date of birth, payment information and purchase history (on online stores) and photos or videos of you that you wish to share.

In addition, we automatically receive and record information from your computer and browser, including your IP address, software and hardware, and the pages you visit.

In some cases, we may also use cookies, which are small files containing letters and numbers that are downloaded to your device when you access our website. We mainly use cookies to recognise you when you log back into our website and to display content that may match your interests.

The default settings of web browsers are usually set to accept cookies, but you can easily change this by changing your browser settings.

3 - Use of information

The information we collect from you may be used to:

  • Customise your experience and meet your individual needs,
  • Provide personalised advertising content,
  • Improve our website,
  • Improve customer service and your support needs,
  • Contact you by email,
  • Manage a competition, promotion or survey.

4 - Online shopping privacy policy

We are the sole owners of the information collected on this website. Your personal information will not be sold, exchanged, transferred or given to another company for any reason, without your consent, except when required to respond to a request and/or transaction, such as to ship an order.

5 - Password privacy

You are responsible for the confidentiality of the password you have chosen to access your account on our website or phone app.
You agree to keep this password secret and not to share it with anyone.

6 - Acces to your information

You can always contact us by post, email or telephone to consult the personal data pertaining to you in our possession.

If you identify an error in this data or if you consider the data incomplete or ambiguous, you may also ask us to correct, complete or clarify it.

You may also object to the use of your data for canvassing purposes.

Finally, you may ask us to delete any personal data about you that we have.

7 - Disclosure to third parties

We do not sell, trade or transfer your personally identifiable information to third parties.

We believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms and conditions of use or when required by law.

Non-private information, however, may be provided to other parties for marketing, advertising or other uses.

9 - Informations protection

We implement a variety of security measures to protect the security of your personal data. To this end, we take appropriate physical, technical and organisational measures to prevent, as far as possible, any alteration, loss or unauthorised access to your data. We also protect your information offline. Computers and servers used to store personally identifiable information are stored in a secure environment either on our databases or those of our service providers.

10 - Unsubscribing

We use the e-mail address you provide to send you information and updates about your orders, occasional company news, information about related products, etc. If at any time you wish to unsubscribe and no longer receive emails, detailed instructions on how to unsubscribe are included at the bottom of each email.

11 - Modification of our privacy policy

We may change this Privacy Policy from time to time. When necessary, we will inform you and/or seek your consent. We recommend that you visit this page regularly to review any changes or updates to our privacy policy.

12 - Contact

    • Send an email to our Data Protection Officer at hello@snapclimbing.com
    • or write to us at the following address: Snap, 294 impasse du Lanfonnet, 74410 Saint-Jorioz